Frequently Asked Questions

Yes, we want you to be completely satisfied with our cleaning services. If for any reason you're not happy with our work, please let us know within 24 hours and we'll make it right.

Yes, we offer discounts for customers who schedule recurring cleaning services. Please contact us for more information about our pricing and discounts.

Yes, all of our cleaners undergo a thorough background check before they are onboarded. We only work with trustworthy and reliable professionals to ensure the safety of our customers and their homes.

Our fees very based upon the unique needs of each of our clients and the care required for each space. We customize an estimate based upon the square footage of the space, types of surfaces, and requested services, among other factors. 

To streamline our bookkeeping and to keep costs down for our customers, we only accept digital payments. Customers may pay through Venmo, PayPal, Zelle, and Square. These platforms allow you to fund your payment with credit, debit, and your bank account.

We love pets! Many of us are pet owners. Pets do tend to get territorial and/or scared with strangers in the house; we do ask that you corral the pets during your cleaning appointment for their comfort and for the safety of our cleaners. We also understand accidents happen, but our cleaners reserve the right to decline to clean pet messes. Any pet messes cleaned will incur an extra fee.

Many people think they need to clean before the cleaners clean. Cleaning is why we are there! We do ask you to pick up excess clutter, clothing, toys, shoes, etc. from floors and surfaces to maximize the efficiency of your cleaning appointment. Should our cleaners encounter excess items which inhibit the cleaning, you will be given a choice between us skipping that area or paying an additional fee for pick up.